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It’s great to know we have a local bank that cares about the community

David Quirk - Former MHK

How to make a complaint

Please click the link below to view the 'How to make a complaint' information sheet.

How to make a complaint

Motor Finance (Commission) Complaints

If your complaint is in relation to Discretionary Commission Arrangements, please note that there was an announcement by the Financial Conduct Authority (FCA) on 11 January 2024 detailing a change to the time limits to respond. A further announcement was made by the FCA on the 24 September 2024 advising of a further extension to response time. These announcements also affect the time you have to refer your complaints to the Financial Ombudsman Service (FOS). For further information, please visit the FCA’s help page for consumers.

Please click on the links below for further information on the Isle of Man and UK Financial Ombudsman Services:

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Where to find us

Come and talk to our team in branch at:
Investors Trust Finance Bank Limited, Clarendon House, Victoria Street, Douglas, Isle of Man, IM1 2LN

We are open Mon to Thurs 9am - 5:30pm, Fri 9am - 5pm

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